Help & FAQ
Clear answers about the Web trial, iOS edition, devices, and support.
Find current information about the free Web trial, the iOS App, per-book purchases, supported devices, and reporting a problem.
General
What is this product?
Jiseikou Studio creates multilingual interactive picture books for families to read together. The free Web trial offers selected content in a browser, while each iOS App book is sold separately as a full version.
What age is it for?
Both the free Web trial and the iOS App version of Vehicle Friends are primarily designed for children ages 2–5 and adults reading with them.
Which languages are supported?
Vehicle Friends supports Traditional Chinese, Japanese, and English in both the free Web trial and the iOS App.
What is the difference between the free Web trial and the iOS App?
The free Web trial opens selected reading and interactive content in a browser without payment. Each iOS App book is a separate one-time purchase with no Jiseikou Studio account, no ads, and offline reading support.
Can I switch languages while reading?
Vehicle Friends offers Traditional Chinese, Japanese, and English in both the free Web trial and the iOS App, so families can choose the language that suits them. Available text and audio follow the content provided in the current version.
Books
Which books are available?
Vehicle Friends and its free Web trial are currently available from the main site. When released on iOS, its full version will be sold as a separate book.
Will more books be added?
Jiseikou Studio hopes to release picture books on more themes. New titles, content, and release details will be announced only after they are confirmed, with Web trial and iOS App availability shown separately.
Does purchasing Vehicle Friends include future books?
No. The free Web trial does not make a purchase. Each iOS book is a separate one-time purchase, so buying Vehicle Friends unlocks only this book; future books are sold separately.
Free Web trial
Can we try it for free?
Yes. Open the free trial on the official Web address from the Vehicle Friends page or trial button on the main site. The full iOS App book is planned as a separate App Store purchase.
Does the trial require an account?
No. The current free Web trial opens directly without sign-in or payment. The planned full iOS App also does not require a Jiseikou Studio account.
How do I start the free Web trial?
Open Vehicle Friends from the Book library or select a free-trial button on the main site to start the trial on the official Web address.
How much content is included in the free Web trial?
The free Web trial includes selected reading and interactive content from Vehicle Friends without promising a fixed page count or time limit. After the iOS App is released, purchasing Vehicle Friends separately unlocks the full version of this book.
iOS purchases
Is the iOS App a subscription?
No. The Web trial is free, and each iOS App book is a separate one-time purchase rather than a monthly or annual subscription.
When can I purchase the iOS App?
The iOS App release date has not been announced. A verified App Store link will be added to the main site after release. The free Web trial is available now.
Who handles iOS App purchases?
The free Web trial does not require payment. After the iOS App is released, purchases will be handled by the Apple App Store, with no separate Jiseikou Studio payment account required.
Does the iOS App require an account?
The free Web trial does not require sign-in, and the iOS App does not require a Jiseikou Studio account. iOS purchases and re-downloads use the account and App Store services provided by Apple.
Does the iOS App contain ads?
No. The free Web trial is a browser experience with selected content, while each iOS App book is a separate one-time purchase with no ads.
How do I request an iOS App refund?
The free Web trial does not create a charge. Apple handles iOS App payments and refunds, so requests must be submitted through Apple’s purchase history and refund process. Jiseikou Studio cannot approve refunds on Apple’s behalf.
Devices
Which devices can I use?
The free Web trial targets common phone, tablet, and desktop browsers, although some voice features vary by browser and device. Supported devices and minimum system requirements for the iOS App will be listed on its App Store page after release.
Can it be read offline?
The free Web trial needs a connection when first opened and when loading some content. The full iOS App supports offline reading, although downloading the app, obtaining the book, and installing updates still require a connection.
Can I use it after changing devices?
The free Web trial can be opened again in a supported browser. Apple manages iOS App purchase history and re-downloads, so use the Apple Account that made the purchase and follow the App Store process.
Why can audio differ between devices?
Some audio in the free Web trial can be affected by the browser, device settings, and connection. The iOS App uses audio included in the app; if you hear no sound, first check the device volume and silent-mode settings.
Support
How do I contact support?
For help with the free Web trial or the iOS App, visit the Contact page or email jiseikou83@gmail.com. For iOS purchase or refund issues, use Apple’s support and refund process.
What should I include in a problem report?
State whether the problem occurred in the free Web trial or the iOS App, and include the device, operating system, browser or app version, steps, and an error image if useful. Hide personal details and do not send passwords, full payment-card information, or a child’s personal information.
