Download or redownload
If you have already purchased the iOS version but cannot download it, confirm that you are using the same Apple Account and follow Apple’s redownload instructions.
View Apple redownload instructionsiOS version support
iOS App Support
Find clear information about purchases, downloads, offline reading, and reporting an issue with the iOS version.
The iOS edition is not yet released
The guidance below explains download, refund, and content support after release.
- Support channel
- Email support
Go straight to the help you need
iOS version at a glance
- One-time purchase per bookBuying Vehicle Friends unlocks only this complete book. Future picture books are sold separately, with no subscription required.
- No sign-in and no adsThere is no Jiseikou Studio account to create or sign in to, and the experience contains no advertising.
- Offline readingAfter download, the content can be read offline. Redownloading still uses Apple services.
- Apple handles transactionsApple handles purchases, redownloads, and refunds under its applicable policies.
Help
Choose the help you need
Apple manages downloads and refunds. Contact Jiseikou Studio for questions about the content or how it works.
Request a refund
Apple reviews and processes App Store payments and refund requests. Jiseikou Studio cannot approve or issue a refund on Apple’s behalf.
View Apple refund instructionsContent and technical support
Email us if you experience a problem with the display, sound, interactions, or offline reading.
- Support email
- jiseikou83@gmail.com
When reporting an issue, please include
- Device model
- iOS version
- App version, if shown
- Steps to reproduce the issue and a screenshot